Install Coordinator

Company

EZECOM Cambodia   

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Information Technology

Hiring

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Oct-05-2015

Closing Date

Oct-14-2015
  - Coordinate the installation of Internet Connections and other Communications Connections for EZECOM
Customers following EZECOM Procedures. Over the phone, remote support and on the customer site as required.
- Communicate with and control EZECOM Staff and Contractors to perform Installs.
- Keep records of Installations and keep system data up to date.
- Monitor external EZECOM Service Providers and Contractors for effectiveness and professionalism.
- Keep track of EZECOM Stock of equipment including Routers and Modems, Installs, Changes and Recovery.
- Find solutions for difficult install situations.
- Assist with the diagnosis and repair of faults with Fibre, DSL and WiMAX connections.
- Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.
- Communicate professionally with EZECOM Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
- Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.
- Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
- Follow EZECOM Processes, Policies and procedures.
  - Bachelor in IT or related fields.
- Ability to organize own and others schedules.
- Ability to work effectively in a busy environment and under pressure.
- Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Opticand other internet related technologies.
- Experience with common Computer Operating Systems and Internet Related Applications.eg; Microsoft Windows, Internet Explorer, E-Mail etc.
- Ability to Solve Problems.
-- Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills are preferable.
- Ability to travel on company business, potentially to other Provinces.
- Tertiary qualifications related to the IT and or Communications fields are desirable.
- Flexible to work outside of normal business hours when required.
- Ability to work effectively in a Team environment.
Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be
offered based on qualifications and experiences. 
Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:

- E-mail : [email protected]
- Tel : 077 97 36 39
- Applied Position : (Please specify position title here)
- Deadline : 31-October-2015
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Contact Person

HR Executive

Phone

077 97 36 39

Email

[email protected]

Website

http://www.ezecom.com.kh

Address

#7D, Russian Blvd., Cambodian Chamber of Commerce, Phnom Penh