Smart Shop Supervisor

Company

Smart Axiata Company Limited (Smart)   

type

Private Limited Company

Industry

Telecommunication

employees

Location

Phnom Penh

Level

Middle

Term

Part Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

20 ~ 45

Location

Siem Reap;

Publish Date

Oct-06-2015

Closing Date

Nov-05-2015
  · Welcoming & treating customers in a most friendly and patient manner
· Supervises the day-to-day operations of the Smart Shop
· Maintains high standards in customer service
· Maintains high standards of visual merchandising (displays)
· Ensures Team comply with Company policies and procedures
· Ensures Team are well presented and in full uniform at all times
· Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.
· Controls daily cash collection/reconciliation, petty cash and banking
· Conducts team meetings and coordinates operation/performance reviews
· Lead front office team –work shift controlling, organizing day-by-day management
· Register and handle customer’s problem & complaints
· Offering immediate support and solution to customers with issues and complaints facin· Defining customer handling processes and procedures, training and information providing to staff
· Ensuring accurate reports, statistics, quality control, and staff peak performance
· Fulfill the works in compliance with the corporate procedures and instructions
· Conduct the gaps and mistake report done by front office agents and finalize how to make it better
· Monitoring front office group performance and take appropriate measurements with target setting
  · Experience in treating and serving customers as per highest international standards
· Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills
· Being creative, innovative and dynamic with strong attention to customer / guest service and details
· Accuracy and trustworthiness is a absolute must
· Fluent Khmer and Good English both spoken and written, accurate pronunciation
· Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior
- At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.

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Contact Person

Smart

Phone

010 201 000

Email

[email protected]

Website

http://www.smart.com.kh

Address

No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh