Service Manager

Company

Modern Gas.   

type

Private Limited Company

Industry

General Business Services

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Technician

Hiring

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Oct-19-2015

Closing Date

Nov-17-2015
  * Responsibility:

Service Manager is in charge of both internal and external services. He analyses and developed plan to improve all parts of service: Relations to customers, Repairing process, Repairing cost and invoicing, Prepare Maintenance plan of all vehicles. Monitor all data collection. Prepare and submit all Services reports, including financial.

* Main Responsibilities:

** Customer relation:

- Provides support, assistance, and advice to customers on a given product or services
- Handles customer inquiries either by telephone, email, letter or in person
- Handles customer complaints or major incidents i.e. issuing refunds or compensations to customers
- Maintains accurate log of correspondence with the customers
- Evaluation & processing of applications for warranty claims.
- Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures.
- Assist in maintain a strong communication link between Service Department and other departmentsTechnical Management:
- Monitor spare parts using and Spare Part stock
- Overview workstation organization and appearance
- Overview technical analysis of repairing equipment necessary,
- Prepare technical book repairing specifications. 
- Perform Mechanical analysis duties surrounding the following; mechanical devices, components, engines, transportation equipment, environmental control, materials handling, machine tools…
- Manage Spare Part stock, PR, PO including accessories delivery flow with Head Office and sales report
- Review development plans for compliance with adopted technical standards and good technical practices.   

** Quality Control:

- Effective implementation of required service quality standards.
- Follow up customer satisfaction monitoring and define weak point to be improve
- Analyses statistics to define the level of customer service being provided Process Control:
- Control that all forms are used in proper way
- Analyses statistics to define the level of customer service being provided
- Develops service standards, procedures and policies
- Follow all applicable safety regulations and company policies Technicians team Management:
- Manages a team of services staff Technician
- Participates in staff hiring and appraisals

Be involved in coaching their employees on weaknesses and build the capacity for better performance.

- Work support:
o Participate to any other tasks assigned by Management.

 

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Contact Person

HR

Phone

095 666 437

Email

[email protected]

Website

Address

#A1Eo, St 142, Western Sorya Shopping Center, Phnom Penh