Service Manager

Company

Narita Motorcare (Cambodia) Co. Ltd   

type

Private Limited Company

Industry

Automotive - Vehicle

employees

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

Industry

Automotive - Vehicle

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Nov-05-2015

Closing Date

Dec-04-2015
  Duties and Responsibilities

 Plan, organise, lead and control the whole service operations

 Establishing profit and managing department expenditures

 Monitor customer satisfaction, complaints and achieve resolutions
 Promote and monitor appointment system
 Conduct regular market surveys to provide a clear understanding of market position and set marketing strategy

 Conduct periodic analysis of Service Performance Indicator (Customer Traffic, Productivity, Efficiency, Labour Sales, Gross Profit, etc.) and develop strategy to maximize the effect of available resources

 Maintain service and parts co-ordination and smooth operation

 Responsibility for stock management and ordering

 Verify technical report and warranty claim to submit to manufacturer

 Monitor service workshop conditions and safety issues taking appropriate action to ensure a safe and healthy working environment

 Develop training, evaluating and monitoring the performance of department employees

  Job Requirement:

 At least Bachelor’s degree in Management or related field
 Knowledge of basic products (vehicles and services) and management with at least 3 years experience
 Leading and communication skill
 Analytical and problem solving skill
 Positive attitude, high responsibility and strong interpersonal skill
 Very good in English and computer proficiency

Interested candidate can send CV with recent photo to Nissan Showroom at #320, Russian Federation Blvd., Tel: 089 32 21 21 or send email to [email protected] before 30 Nov 2015. Only short-listed candidates will be contacted for interview.

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Contact Person

Sokunthea Touch (Ms.)

Phone

(+855) 12 22 96 27

Email

[email protected]

Website

Address

#320, Russian Federation Blvd.,