Customer Relationship Officer (Urgent)

Company

ESCAPEBREAK LTD   

type

Others

Industry

Others

employees

<10

Location

Siem Reap

Level

Senior

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

6

Industry

Others

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent   

Age

18 ~ 35

Location

Siem Reap;

Publish Date

Nov-28-2015

Closing Date

Dec-12-2015
  As a game master, you would:

 Instruct and explain the game rules to all players
 Draft and outline possible game enhancements and features
 Address and resolve customer/player issues
 Develop and maintain customer/player relations
 Investigate and document complex issues with regard to bugs, game exploits, trade and other potential issues
 Distinguish for the team and other departments between high and low priority items, focusing on areas yielding the greatest return, and make sound determinations based on what requires a "sense of urgency"
 Document and communicate game/technical/investigation issues to technical staff
 Organize and run events for the community of players
 Provide input on content driven events, updates, and future enhancements
 Monitor game servers/controllers to ensure stability and fair game play

   Fluent in English
 Excellent verbal and written communication skills
 Knowledge and passion for escape room games or brain challenge games
 Previous game master or customer service experience, with an extensive amount of customer support management, as well as possess a strong knowledge of the unique issues inherent to escape room games
 Self-directed, detail oriented, problem solver with a burning desire to contribute to a uniquely creative environment
 Experience with Massive Multiplayer Games is ideal
 Good computer skills and knowledge of MS Office.
 Siem Reap resident candidate is preferred.
 Additional language(s)is a plus

Salary:Attractive salary plus other benefits depending on qualification and experience.

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Contact Person

Mr. Kevin Thai

Phone

+855 63 966 226 / 081 919 919

Email

[email protected]

Website

Address

Les Bambous Luxury Hotel, #16 Krous, Svaydongkum, Siem Reap,Cambodia. Tel: +855 63 966 226 / 081 919 919