FRONT OFFICE MANAGER (Urgent)

Company

Cam S&V Trading Co.,Ltd ( S&V Cambodia Jobs )   

type

Private Limited Company

Industry

Recruiting Services

employees

10-50

Location

Phnom Penh

Level

Top

Term

Full Time

Year of Exp.

5

Function

Hotel/Hospitality

Hiring

1

Industry

Hotel/Hospitality

Salary

>$2000

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Excellent   

Age

25 ~ 48

Location

Phnom Penh;

Publish Date

Dec-01-2015

Closing Date

Dec-31-2015
   Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards

of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and

correcting where needed.

 Maintain a professional and high quality service oriented environment at all times.

 Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any

other issues that may arise.

 Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and

ensure escort to accommodations if appropriate.

 Undertake full responsibility for managing operating expenses and purchasing for the department

 Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at

the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

 Work closely with the Housekeeping Department to improve guest services and foster cross departmental

communication.

 Coordinate daily activities with hotel management team on a daily basis.

 Hold daily/ weekly/ monthly department meetings keeping staff informed of all activities in the hotel, reinforcing

Standards of Excellence and promoting a strong team atmosphere and culture.

 Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new

procedures and training. Ensure staff is fully trained in emergency procedures.

 This position is a member of the hotel’s emergency response team.

 Perform other duties, assigned by the Room Division Manager and the General Manager of the Hotel.

 Others, follow the job descriptions!

   Must have at least 5 years of working experiences as a Front Office Manager in the 4 and 5 stars Hotel.

 Having a degree in the hotel management and tourism management is preferable

 Having a good problem solving skills

 Well understand PMS

 Computer literate, very good in MS Office, Email and Internet

 Attention to detail and accuracy.

 Strong work ethic/ conscientious, self-motivated, leadership, management, demonstrate to high level of inter-personal

skills and negotiation skills, results oriented driven.

 Good command of written and spoken English and Khmer and is a must.

 Be committed to receiving a best achievement.

 Be honest and hardworking is a must, working well with the team. Be a team player!

- Salary range: $1500-$2500

- Service charge: 5%

- Insurance covered

- Telephone Allowance

- Management meals in the restaurants

- Other benefits in complied with the Labour Law of Cambodia

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Contact Person

HR Department

Phone

098 486 777

Email

[email protected]

Website

http://www.camsvjob.com

Address

2nd floor, SI Building, No 93, Preash Sihanuk, khnan Doun Penh, Phnom Penh.