Customer Care

Company

HG Travel Cambodia   

type

Private Limited Company

Industry

Tourism

employees

10-50

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Tourism

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male

Language

English-- Good   

Age

18 ~

Location

Siem Reap;

Publish Date

Dec-14-2015

Closing Date

Dec-23-2015
  *** Job tasks: included but not limited to:

• contact directly with customers either by telephone, electronically or face to face
• respond promptly to customer non-sales inquiries
• handle and resolve customer complaints in a proactive manner
• keep records of customer interactions
• record details of inquiries, incidents, comments and complaints
• prepare and distribute periodical customer service reports
• maintain customer databases and relationships
• communicate and coordinate with internal departments
• follow up on customer interactions
• conduct survey on quality of services internally and externally
• provide feedback to related parties on the efficiency of the process and services provided

  Staff skill requirements:

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• customer service orientation
• computer skills

Application information:
Interested candidates please send detailed application letter with resume including picture to HG Travel Cambodia using the contact details below, not later than the closing date at the address below. All documents are non-returnable and only short listed candidates will be contacted.

Deadline: 15 Jan 16
Contact Detail:
Phnom Penh head office
No.90+92+94 Eo, Street 217
Sangkat Orussey 4th, Khan 7 Makara
Phnom Penh, Cambodia.
TEL: +855-23 885 351
FAX: +855-23 885 361
Mobile: +855-78 769 888
Email: [email protected]
Website: www.hgtravel.com

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Contact Person

Prak Vanthirith

Phone

078 769 888

Email

[email protected]

Website

http://www.hgtravel.com

Address

No.90+92+94 Eo, Street 217 Sangkat Orussey 4th, Khan 7 Makara Phnom Penh, Cambodia.