Customer Relation Officer

Company

EZECOM Cambodia   

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Dec-17-2015

Closing Date

Dec-26-2015
  - Collaborate with billing, support, customer service and churn staff to ensure smooth transition among functions
- Visit customers and assist with renewal and reinstatement of policies/contract through collection of customer debt/outstanding payment and requisite documents for service
requests.
- Update contact details of the customers visited and educate customer on various services
such as payment terms and service contract.
- handle customers' inquiries in a courteous manner
- Effectively screen and then engage prospects and converts them to customers before passing through sales team.
- Promptly completes daily sales call logged, weekly sales checklist, and any other information on progress and performance
- Monitor credit collection to ensure debtors as per plan
- To provide 1st line technical support for English speaking customer; answering support queries via phone, email and fax.
- Any other tasks as assigned from time to time by Manager.
  - Bachelor's degree in marketing/sales/IT or related;
- At least one year working experienced with related fields;
- Generate more leads & opportunities;
- Good written and spoken communication skill is both English and Khmer;
- Excellent telephone manner;
- Good computer literacy (Ms. Office, Internet & E-mail..);
- Strong customer focus with experience with superior negotiation skills and billing skills;
- Excellent interpersonal skills;

Interested candidates should submit their applications, Cover Letter clearly indicating

Position applied for, with current photo and the expected salary to HR Department at

EZECOM Office or via email. Competitive salary and benefits will be offered based on

qualifications and experiences. 

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor,
Phnom Penh:
E-mail : [email protected]
Tel : 077 973 639

Deadline : 31-December-2015
Please state the place you would like to apply for.
Only short- listed candidates will be contacted for interview.

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Contact Person

HR Executive

Phone

077 97 36 39

Email

[email protected]

Website

http://www.ezecom.com.kh

Address

#7D, Russian Blvd., Cambodian Chamber of Commerce, Phnom Penh