Officer, Card Center

Company

Vattanac Bank   

type

Private Limited Company

Industry

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

3

Function

Banking/Insurance

Hiring

Industry

Banking & Finance

Salary

Negotiable

Qualification

University Degree or equivalent professional qualification.

Sex

Unlimited

Language

Chinese-Mandarin-- Fair    English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Dec-30-2015

Closing Date

Jan-11-2016
  - Ensure the card center process smoothly, reliable, and secure
- Supervise the card center team to provide friendly and responsive customer service on the phone and take appropriate action in response to customer enquiries
- Approve or decline authorization request base on established guidelines and give authorization codes to merchants, branches, or other members.
- Receive and handle telephone calls regarding lost, stolen, or destroyed cards form cards member and protect risk both Issuing and Acquiring
- Maintain records of authorization, including account number, name of cardholder, card expiration date, and transaction amount, confirmation of cardholder’s identity, merchant names, and type of merchandise purchased
- Ensure that cash advances authorized, the name of the member or branch and the officer’s name is recorded
- Provide authorization codes to merchants, branches, or other members if account is current and transaction will not bring balance higher than the established percentage over credit line permitted
- Provide administrative support to internal customers
  - University Degree or equivalent professional qualification.
- Work experience preferably in Banking/Finance/Service related industry.
- At least 3 years experience in Call Centre or with Card and E-Banking would be an advantage
- Possess IT knowledge (Internet, Email).
- Must be willing to work in shifts and weekend.
- Good command of written and verbal English. Verbal and/or written Chinese Mandarin would be an advantage.

Interested candidates are invited to submit a comprehensive resume together with an Application Form (downloadable via www.vattanacbank.com) with a recent photograph to: Human Resource and Training Department, Vattanac Bank, Level 2, Vattanac Capital, No. 66, Preah Monivong Blvd., Phnom Penh, Cambodia. Tel. (855) 023 963 999, Email: [email protected]: www.vattanacbank.com.

** (Deadline: 11 January 2016)

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Contact Person

Human Resource

Phone

+855 23 963999

Email

[email protected]

Website

http://www.vattanacbank.com

Address

Vattanac Bank, Level 2, Vattanac Capital, No. 66, Preah Monivong Blvd., Phnom Penh, Cambodia