Customer Relation Officer ( Bavet )

Company

EZECOM Cambodia   

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

2

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English-- Good   

Age

~

Location

Bavet;

Publish Date

Jan-18-2016

Closing Date

Jan-27-2016
  •Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism.
•Offers alternative solutions where appropriate with the objective of retaining customer's benefits.
•Handle work transactions in connection with activation of new customer accounts in BS2 system.
•Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas.
•Responsible for improving customer retention through programs and service provided to the Customer.
•Make recommendations according to customer’s needs on features, accessories, and upgrades service plan.
•Respond to customers in a polite and courteous manner, especially in stressful situations
  •Bachelor's degree graduated.
•At least 1 years working experienced with related field.
•Language proficiency in English, Chinese speaking ability is an advantage,
•Good computer knowledge – MS Office.
•Experience with ISP/telecom/IT market is advantaged.
•Previous customer relation (telephone support) experience.
•Excellent telephone manner.
•Strong customer focus with experience with superior negotiation skills and billing skills.
•Excellent interpersonal skills.

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email. Competitive salary and benefits will be offered based on qualifications and experiences.
Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:
E-mail : [email protected]
Tel : 077 97 36 39
Applied Position: (Please specify position title here)
Deadline: 31-Jan-2016

Only short- listed candidates will be contacted for interview.

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Contact Person

HR Executive

Phone

077 97 36 39

Email

[email protected]

Website

http://www.ezecom.com.kh

Address

#7D, Russian Blvd., Cambodian Chamber of Commerce, Phnom Penh