Customer Service Assistant (Export)

Company

ECU Line Singapore Pte Ltd.   

type

Industry

employees

Location

Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Unlimited

Language

English-- Good   

Age

~

Location

Phnom Penh;

Publish Date

Feb-03-2016

Closing Date

Mar-03-2016
  Job Summary -: to provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization.

1. Customer Service & Management
i) To attend to customer enquiries for quotations, and booking
ii) To take booking from customers for LCL cargo and provide booking confirmation
iii)To attend to customer grievance management
iv)Tele-marketing/cold calls to local customers for support & business generation
v) Timely respond to incoming e/mails of customers, agents, and freight forwarders
2. Container Consolidation & Cargo Confirmation
i)Planning of container size basing on the bookings
ii) Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement
iii) Fully utilize the container space by tele calling the customers for any booking of the cargo for the trade lanes
iv) Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked

3. Warehousing and Transportation Management

i) Give job instruction to W/H for arrangement of cargo removal from co-loader W/H within Keppel Distripark
ii) Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running
iii) Correspondence with network agents to ensure any query/instruction are attended and carried out
iv) Daily updating with W/H of cargo status and readiness to ensure smooth packing
v) Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received

Internal Interface
1. Human Resource
2. Accounts
3. Operations
4. Sales

External Interface
1. Customer
2. Shipping Lines
3. Freight Forwarders
4. Warehouse
5. Transporters
6.Regional Offices

  1. Preferable with experience in NVOCC
2. Able to multi task and handle stress
3. Willing to work long hours
4. Self motivated, good written and oral communication
5. Command over English & Khmer language both written and oral.

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Contact Person

Ms. Lu Yuen Nee

Phone

+65 62203373

Email

[email protected]

Website

Address

Phnom Penh