Customer Services Executive (Location: Cambodia)

Company

Maersk Cambodia Ltd,.

  

type

Multi-National Company

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

employees

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

May-11-2016

Closing Date

May-20-2016
  -Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk Line
-Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
-Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
-Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
-Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
-Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
-Be fully responsible for customer satisfaction (own customers)
-Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
-Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate
-In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
-Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
  -Graduate University
-Good English communication skills including speaking and writing
-Good at time management
-Ability to build good working relationships (Internal and External)
-Proactive and have a solutions / customer focused perspective.
-Strong sense of responsibility, taking ownership and result oriented
-Problem solving skills
-Be able to work under pressure
-Microsoft Office

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Contact Person

Suzanne Chin

Phone

Email

[email protected]

Website

http://www.maersk.com

Address

Regency Complex C, 3rd Floor, 298 Mao Tse Toung Blvd Phnom Penh, Cambodia
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Publish on:2016/05/11  Category:ការងារ
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