Senior Supervisor, Customer Service

Company

Manulife(Cambodia) PLC

  

type

Public Limited Company

Industry

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

French--
Good   

Age

~

Location

Battambang;

Publish Date

May-25-2016

Closing Date

Jun-03-2016
  - Supports company operations by maintaining office systems and supervising staff
- Responsible for overall front office activities, customer service area, and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the organization.
- Able to work at various levels, from head office to the front end of the business.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Updates job knowledge by i.e. participating in educational opportunities, training.
- Supervise/ facilitate day-to- day Customer Service operations
- Keeps management informed by reviewing and analyzing special reports; summarizing
information; identifying trends
- Manage communicating courteously with customers by telephone, email, letter and face to face
- Investigate and provide solutions to customers' problems, which may be complex or long-standing problems that require special handling
- Handle customer complaints or any major incidents, according to procedures while injecting appropriate business sense and be customer focus.
- Manage and keep accurate records of discussions or correspondence with customers
- Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
- Act as an escalation point for the client
- Contributes to team effort by accomplishing related results as needed
- Respond to customers' enquiries within standard turnaround time
- Provide help and advice to customers using your organization’s products or services
- Train staff to deliver a high standard of customer service
- Follow up on customers' requests in a timely manner and ensure service standards are met
- Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
- Create customer loyalty through the delivery of unrivalled customer service
- Develop and maintain effective relationships with client key stakeholders
- Perform other tasks as assigned by management from time to time
  - Bachelor degree in Business related field is preferred
- At least two years of previous experience
- Customer service/Management background
- Computer literate in MS Word, Excel and PowerPoint
- Good planning and organizational skills
- Excellent interpersonal, communication and problem solving skills
- Demonstrate initiative, commitment, and responsibility
- Attention to details and accuracy
- Ability to manage staff (supervisory experience).
- Ability to lift approximately 15-20 lbs
- Service vendors, business partners

*** Apply to E-mail: [email protected]

- should submit their CVs, covering letters and National ID card by clicking Click here for current opportunities.

on Click here for current opportunities. Application should be submitted before 03 / June / 2016 ។
- បេក្ខជនដែលមានចំណាប់អារម្មណ៍នឹងមុខតំណែងខាងលើនេះសូមដាកប្រវត្តិរូបសង្ខេប និងអត្តសញ្ញាណប័ណ្ណ ដោយចុចត្រង់នេះ Click here for current opportunities.

សូមចុចលើមុខតំណែងដែលអ្នកចង់ដាក់ពាក្យ រួចចុច Apply Online ។ ថ្ងៃផុតកំនត់ទទួលពាក្យ 03 / June / 2016.។

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Contact Person

Ms. Sodaleap Hut

Phone

+855 23 965 965

Email

manulife

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh