Service Quality, Specialist

Company

APL Logistics (Cambodia) Pte., Ltd

  

type

Private Limited Company

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

employees

10-50

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

May-19-2016

Closing Date

Jun-17-2016
  1. To responsible for new account implementation
2. To set up KPI and ensure processes are followed according to customer requirements
3. To ensure customer and country KPIs are met
4. To continue improve country KPI
5. Providing LSS training to internal/external customer
6. Providing local training to any new staff
  - Bachelor Degree in related field
- 3 year experiences in service industry most importantly from logistics (shipping, booking procedures, tariffs, documentation, logistics, etc.)
- Experience in developing and maintaining positive customer relationships to meet customer requirement
- Proven experience in operation function and team building
- Strong communication skills and customer service oriented
- Fluent in spoken and written English plus ability to converse in Madarin
- Able to work independently to accomplish assigned tasks
- Maintains a professional and amiable management style to positively influence others
- Assertively addresses customer and employee concern
- Flexible, proactive and positive
- Honest and can work under pressure

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Contact Person

Human Resource Department

Phone

023 218 000/017 666 909

Email

[email protected]

Website

http://www.apllogistics.com

Address

Regency Complex C, Monireth Blvd, Sangkat Tumnubtuk, Khan Chamkarmorn, Phnom Penh