IT Tech Support Supervisor

Company

CMED Construction

  

type

Private Limited Company

Industry

Architecture/Building/Construction

employees

10-50

Location

Phnom Penh

Level

Senior

Term

Full Time

Year of Exp.

5

Function

Information Technology

Hiring

1

Industry

Information Technology

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

May-26-2016

Closing Date

Jun-25-2016
  • Oversee the day-to-day activities of the Technical Support Personnel.
• Measure, Monitor and maintain customer service and satisfaction
• Manage the travel schedule of the Tech Support Personnel
• Train and coach the Technical Support Team in order to expand their knowledge base i.e. new equipment/application, skills enhancement etc.
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Develop plans for continued training in order to keep up with new technologies and processes
• Design processes to increase efficiencies within Technical Support
• Install, test, monitor, support, and troubleshoot hardware and software issues for offices
• Troubleshoot network communications and network performance issues
• Successfully increase the frequency of 1st call resolutions
• Build out the knowledge base for the Tech Support Team
• Develop and maintain department policies, procedures and processes as required
• Work closely with System & Network Administration Team on identifying and ensuing any issues are tackled and corrective action is taken
• Any other tasks assign by supervisor.
  • Bachelor’s degree in Information Technology or other relevant fields
• 2+ years of supervisory experience
• 5+ years of hands on technical experience
• Any Microsoft, Cisco, Dell and Mikrotik certifications is desirable
• Excellent customer service, troubleshooting and documentation skills
• Detailed knowledge of Microsoft Desktop OS, Microsoft Server OS, and MS Office Suite
• Outstanding leadership skills with the ability to coach and train a team
• Excellent communication skills, both written and oral

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Contact Person

HR Department

Phone

023 221 898

Email

[email protected]

Website

http://www.cmedcc.com

Address