Call Center (Night Shifts)

Company

Foreign Trade Bank of Cambodia (FTB)

  

type

State Joint Venture Company

Industry

Banking & Finance

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

4

Industry

Banking & Finance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male

Language

English--
Good   

Age

22 ~ 40

Location

Phnom Penh;

Publish Date

Jun-14-2016

Closing Date

Jul-13-2016
  Working during night shifts, this role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

Main Duties
• Answer calls professionally and respond to customer’s inquiries as quickly as possible
• Handle and resolve customer complaints
• Provide customers with products and services information
• Identify and escalate priority issues
• Produce call reports and report issue / problem to the supervisor in a timely manner
• Provide outstanding and consistent services to provide solution to customers
• Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
• Research required information using available resources
• Perform other duties as assigned by the supervisor

  • Bachelor Degree in Banking or related field
• Experiences in Call Centre operations
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony (Avaya System) and technology
• Being able to deal with all types of people
• Demonstrate superb customer service skills
• Excellent interpersonal and verbal communication skills
• Computer literacy and English language proficiency

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Contact Person

HR Department

Phone

023862111

Email

[email protected]

Website

http://www.ftbbank.com

Address

Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh