Specialist, Customer Service

Company

Manulife(Cambodia) PLC

  

type

Public Limited Company

Industry

Insurance

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

3

Function

Customer Service

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Jul-19-2016

Closing Date

Jul-28-2016
  Responsibilities:

-Support new flagship and staff at branches when require

-Provide training to new staff

-Ensure relevant records as well as reports maintains in proper manner

-Responds to inquiries within standard turnaround time

-Maintains communicating courteously with customers’ related stakeholders by telephone,

email, or letter.

-Backs-up Customer Service representative when needed to include but not limit to:

-Supports New Business application submissions and handles customer related

inquiries.

-Support and improve incomplete application submission

-Investigates and provides solutions to customers' problems, which may be complex or

long-standing problems that require special handling

-Follow up on customers' requests in a timely manner and ensure service standards are

met

-Ensures that work processes are in accordance with company’s procedures and in

compliance with all relevant regulatory guidelines

-Ensure that all customer enquiries/complaints are addressed and responded to in a timely

fashion, and also ensure that any service failure is remedied immediately to avoid any

threat to Manulife reputation while injecting appropriate business sense and be customer

focus

-Educate self on existing procedures and guidelines

-Ensure strict compliance on documentation provided by sale forces

-Take lead investigating and providing solutions to customers’ problems, which may be

complex or long-standing problems that require special handling

-Ensure accuracy of records of discussions or correspondence within teams

-Ensure work processes are in accordance with company’s procedures and in compliance

with all relevant regulatory guidelines

-Performs other duties as may be assigned by management

  Qualifications:

-Bachelor degree in related fields is preferred

-A minimum of 1 to 3 years experiences in Customer Service

-Strong service delivery customer focus & result oriented

-Ability to handle with multiple tasks, sale forces and customer inquiries and deal with

Wing/SmartLuy/ Bank staff when encounter any issues focus on accuracy

-PC literate in MS Office, including Word, Excel, Power Point

-Mature with strong personal drive

-Strong customer focus and follow-up skills

-Strong communication and interpersonal skills

-Good command of spoken and written English and local language

-Demonstrate initiative, commitment, and responsibility

-Attention to details and accuracy

-Be able to use office tools including copy, printing, and fax machine

-Responsible and demonstrated ability to work under pressure

-Basic interaction with intermediate level internal and external contacts.

*** Apply to E-mail: [email protected]

[email protected][email protected][email protected]ង្ខេប និងអត្តសញ្ញាណប័ណ្ណ ដោយចុចត្រង់នេះ Click here for current opportunities. ។ សូមចុចលើមុខតំណែងដែលអ្នកចង់ដាក់ពាក្យ រួចចុច Apply Online ។ ថ្ងផុតកំនត់ទទួលពាក្យ 21/July/ 2016

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Contact Person

Ms. Sodaleap Hut

Phone

+855 23 965 965

Email

manulife

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh