Service Quality Officer – Based in Phnom Penh (2 Position)

Company

EZECOM Cambodia

  

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

2

Industry

Electronics/Electrical/Mechanical Equipment

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Aug-02-2016

Closing Date

Aug-11-2016
  -Call follow up and negotiate with customer about both quality connection and service issue;
-Survey Call Center phone and customer satisfactory manner with solving issue progress, close call log record;
-Cooperate with internal and external department to solve the customer complaints;
-Escalate issue to related internal and external department/sections;
-If in urgent case, able to analyze some parts of system related to CSV and IT department by solving customer complain;
-Respond to customers in a polite and courteous manner, especially in stressful situations;
-Any other related as assigned from time to time by Manager.
  -Bachelor's degree in marketing or IT;
-At least 1 year experience in sale, ISP, IT or other related industries;
-Language proficiency in English;
-Experience in Customer service is preferred;
-Excellent Telephone Manner;
-Computer literacy: MS Windows, MS Office, Internet, Email;
-Basic understanding of PC hardware set-up and configuration;
-Strong customer focus with experience with superior negotiation skills and billing skills;
-Excellent interpersonal skills.

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Contact Person

HR Executive

Phone

077 97 36 39

Email

[email protected]

Website

http://www.ezecom.com.kh

Address

#7D, Russian Blvd., Cambodian Chamber of Commerce, Phnom Penh
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Publish on:2016/08/02  Category:ការងារ
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