Specialist, Customer Service

Company

Manulife(Cambodia) PLC

  

type

Public Limited Company

Industry

Insurance

employees

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

1

Function

Customer Service

Hiring

1

Industry

Insurance

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Aug-03-2016

Closing Date

Aug-12-2016
  Support new flagship and staff at branches when require

-Provide training to new staff
-Ensure relevant records as well as reports maintains in proper manner
-Responds to inquiries within standard turnaround time
-Maintains communicating courteously with customers’ related stakeholders by telephone,
email, or letter.
-Backs-up Customer Service representative when needed to include but not limit to:
-Supports New Business application submissions and handles customer related
inquiries.
-Support and improve incomplete application submission
-Investigates and provides solutions to customers' problems, which may be complex or
long-standing problems that require special handling
-Follow up on customers' requests in a timely manner and ensure service standards aremet
-Ensures that work processes are in accordance with company’s procedures and in
compliance with all relevant regulatory guidelines
-Ensure that all customer enquiries/complaints are addressed and responded to in a timely
fashion, and also ensure that any service failure is remedied immediately to avoid any
threat to Manulife reputation while injecting appropriate business sense and be customer
focus
-Educate self on existing procedures and guidelines
-Ensure strict compliance on documentation provided by sale forces
-Take lead investigating and providing solutions to customers’ problems, which may be
complex or long-standing problems that require special handling
-Ensure accuracy of records of discussions or correspondence within teams
-Ensure work processes are in accordance with company’s procedures and in compliance
with all relevant regulatory guidelines
-Performs other duties as may be assigned by management

  -Bachelor degree in related fields is preferred
-A minimum of 1 to 3 years experiences in Customer Service
-Strong service delivery customer focus & result oriented
-Ability to handle with multiple tasks, sale forces and customer inquiries and deal with
Wing/SmartLuy/ Bank staff when encounter any issues focus on accuracy
-PC literate in MS Office, including Word, Excel, Power Point
-Mature with strong personal drive
-Strong customer focus and follow-up skills
-Strong communication and interpersonal skills
-Good command of spoken and written English and local language
-Demonstrate initiative, commitment, and responsibility
-Attention to details and accuracy
-Be able to use office tools including copy, printing, and fax machine
-Responsible and demonstrated ability to work under pressure
-Basic interaction with intermediate level internal and external contacts.

Interested applicants meeting the above requirements should submit their CVs, covering letters and
National ID card by clicking on Click here for current opportunities. For more details please contact

Ms. Sodaleap Hut via [email protected] should be submitted before 17
August 2016. Only shortlisted candidates will be contacted.

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Contact Person

Ms. Sodaleap Hut

Phone

+855 23 965 965

Email

manulife

Website

http://www.manulife.com.kh

Address

104 Russian Federation Blvd | Phnom Penh, Phnom Penh