Call Center Officer based in Phnom Penh

Company

EZECOM Cambodia

  

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Term

Full Time

Year of Exp.

Function

Customer Service

Hiring

2

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Aug-17-2016

Closing Date

Aug-26-2016
  -Provide first level technical guidance and assistance to customers on the phone to resolve technical issues.
-Communicate professionally with customers via phone, E-mail, and SMS.
-Perform quick response to assist customers.
-Report and follow up customers’ complaints or request or suggestion to Customer Care Supervisor or Manager.
-Escalate issues and concerns to Supervisor and Manager as required.
-Provide details of potential customers or upgraded sales leads to the Ezecom Sales Team
-Any other related tasks as assigned by Manager.
  -Tertiary qualifications related to the IT and or Communications fields are desirable;
-Male or Female (People with disabilities are acceptable).
-Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies;
-Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc;
-Experience in a Customer Service related field of work;
-Ability to Solve Problems;
-Excellent Interpersonal and communication skills for both Khmer and English (verbal & written). Multi-language skills are preferable;
-Prior Work Experience in the IT and or Communications fields are desirable;
-Punctual, Patient and Enthusiastic;
-Flexible to work on a rotating schedule;
-Ability to work effectively in a Team environment;
-Ability to learn quickly and willing to show initiative.

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Contact Person

HR Executive

Phone

077 97 36 39

Email

[email protected]

Website

http://www.ezecom.com.kh

Address

#7D, Russian Blvd., Cambodian Chamber of Commerce, Phnom Penh