Customer Service Manager (Urgent)

Company

LIM & TAN Business Solutions.

  

type

Others

Industry

Human Resources/Consultancy

employees

<10

Location

Phnom Penh

Level

Senior

Term

Full Time

Year of Exp.

5

Function

Customer Service

Hiring

2

Industry

Education

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-22-2016

Closing Date

Oct-21-2016
  •Initiates, implements, and oversees the strategic customer service plan for the school
•Manages all customer service staff, call center staff and operations
•Makes sure that the customer service team does its best to meet customers’ needs by solving customer issues, troubleshooting problems, and answering complaints effectively
•Sets ground rules and expectations following company guidelines for dealing with customers and resolve problems
•Monitors customer service staff and call center staffs’ performance to ensure that they provide highest level of customer service satisfactions
•Conducts research on customer satisfaction levels
•Advises on changes in approaches to improve customer satisfaction
•Creates a customer-orientated culture in the organization
•Performs other tasks assigned by Vice-Principal
  •Bachelor or Master Degree in Hospitality and Marketing, Education, Management or related fields
•Minimum of 5 years Experiences in Customer Services, Public relations or related fields
•Knowledge of customer service management
•Ability to make recommendations and improvements to processes and procedures
•Strong organizational and time management skills
•Excellent interpersonal skills, ability to collaborate widely various constituencies throughout the school
•Good communication skills, both in Khmer and English
•Proficient in Microsoft Word, Excel and PowerPoint
•Strong and positive work ethic and attitude

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Contact Person

HR

Phone

076-677 8727

Email

[email protected]

Website

http://www.lim-tan.com

Address

No. 314Eo, Street 150, Sangkat Teuk Laak II, Khan Toul Kok, Phnom Penh.