Cafe /Shift Supervisor

Company

HRINC (Cambodia) Co., Ltd

  

type

Private Limited Company

Industry

Recruiting Services

employees

100-200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Catering/Restaurant

Hiring

2

Industry

Food & Beverages

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Phnom Penh;

Publish Date

Sep-15-2016

Closing Date

Sep-30-2016
  Work Schedule:
Shift 1: 6 days/week, 5:30AM-2:00PM
Shift 2: 6 days/week, 1:30PM-9:30PM

Shop Operations:
• Maintain a clean and friendly working environments all time during operations
• Managing attendance of all staff in the same shift
• Make sure all staff are ready for service and know procedures of opening and closing the shop
• Supervise all staff ( baristas, cashier) and make sure they stick to work safety and rules
• Dealing with complaints from customers
• Daily and weekly meeting with all baristas and cashiers
• Make reports, daily, weekly, and monthly
• Overall Management of the shop
Customer Service:
• Act as a role model for customer service excellence to all customers
• Ensure all baristas, cashiers provide best services to all customers
• Handling complaints from customers
Products:
• Good knowledge of all products in the café/shop (will be trained)
• Ensure all baristas, cashiers know all products and services in the shop
• Pushing promotion of all products in the café
Staff Training:
• Train all baristas and cashiers about products, service, usage of equipment, working procedures
• Provide periodic refresher training to old staff and train newcomers
Stock Management:
• Manage stock and facilitate shipment
• Stock Update reports
Others assigned

  • 3-4th year or Fresh Graduate University Student of Tourism, Marketing or any related field
• Good English and Ms. Office (Ms. Word, Excel, PowerPoint and Internet/Email.
• 1 year experience in similar role or senior barista/cashier
• Outstanding customer service skills
• Be able to train and lead a team
• Presentation, coaching and motivation skills
• Good team player and problem solver
• Honesty, commitment and professional
• Be able work on weekend/holiday

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Contact Person

SAO Vong (Mr.)

Phone

023 211 437

Email

[email protected]

Website

http://www.hrinc.com.kh

Address

Building #10, Oknha Pich Avenue (Street 242), Sankat Chaktumok, Khan Daun Penh, Phnom Penh