Smart Shop Supervisor

Company

Smart Axiata Company Limited (Smart)

  

type

Private Limited Company

Industry

Telecommunication

employees

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

Customer Service

Hiring

5

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

22 ~ 35

Location

Kampot;

Oddor Meanchey;

Phnom Penh;

Pursat;

Publish Date

Sep-26-2016

Closing Date

Oct-26-2016
  - Welcoming & treating customers in a most friendly and patient manner
- Supervises the day-to-day operations of the Smart Shop
- Maintains high standards in customer service
- Maintains high standards of visual merchandising (displays)
- Ensures Team comply with Company policies and procedures
- Ensures Team are well presented and in full uniform at all times
- Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.
- Controls daily cash collection/reconciliation, petty cash and banking
- Conducts team meetings and coordinates operation/performance reviews
- Lead front office team –work shift controlling, organizing day-by-day management
- Register and handle customer’s problem & complaints
- Offering immediate support and solution to customers with issues and complaints facing
- Defining customer handling processes and procedures, training and information providing to staff
- Ensuring accurate reports, statistics, quality control, and staff peak performance
- Fulfill the works in compliance with the corporate procedures and instructions
- Conduct the gaps and mistake report done by front office agents and finalize how to make it better
- Monitoring front office group performance and take appropriate measurements with target setting
  - Experience in treating and serving customers as per highest international standards
- Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills
- Being creative, innovative and dynamic with strong attention to customer / guest service and details
- Accuracy and trustworthiness is a absolute must
- Fluent Khmer and Good English both spoken and written, accurate pronunciation
- Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior
- At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.

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Contact Person

Smart

Phone

010 202 136 / 010 202 148

Email

[email protected]

Website

http://www.smart.com.kh

Address

No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh