Customer Service Coordinator Air Freight

Company

Panalpina World Transport (Cambodia) Co., Ltd

  

type

Private Limited Company

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

employees

10-50

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

2

Function

Freight/Shipping/Delivery/Warehouse

Hiring

1

Industry

Logistics/Freight/Shipping/Delivery/Warehouse

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

Age

22 ~ 35

Location

Phnom Penh;

Publish Date

Sep-15-2016

Closing Date

Oct-14-2016
  • To follow up on customer shipment advice and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.).
• Work out quotations for existing customers and providing obtained market information to sales.
• To check and verify documents and update Track & Trace system.
• To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
• To work within SOP’s and quotation from M&S and overseas offices.
• To ensure DDNs (if required by clients) for any delays.
• To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
• To feedback pre-claim details and status to customers.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To Update IHT for incident shipment
• To verify and post incoming invoices.
• To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors
• To handles customers statistics and reports

  - Min. 2 years experience in logistics/ forwarding industry;
- Finished Bachelor degree
- Knowledge of local and overseas custom and regulations;
- Basic geography knowledge;
- Good written and spoken English and Chines is plus;
- Good PC skills. Good communication skills.

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Contact Person

Human Resource Department

Phone

(+855) 99 222 133

Email

[email protected]

Website

http://www.panalpina.com

Address

Unit C3/6, 3rd floor, Regency Complex C, near Intercontinental Hotel, Samdech Monireth Blvd (St.217), Sangkat Tomnoubteuk, Khan Chamkarmon, Phnom Penh