Mechanic Supervisor, Agriculture & Heavy Equipment :02 Positions (Salary Rank

Company

RMA Cambodia Co., Ltd

  

type

General Partnership

Industry

General Business Services

employees

>200

Location

Phnom Penh

Level

Entry Level

Term

Full Time

Year of Exp.

Function

Management

Hiring

Industry

General Business Services

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male/Female

Language

English--
Good   

Age

~

Location

Kampong Speu;

Preah Vihear;

Publish Date

Sep-16-2016

Closing Date

Oct-16-2016
  -Report to the Key Account Operations Manager and Aftersales Manager
-Work with all other related departments and employees – primarily the Parts & Warehouse team.
-Maintain active relationships with key OEMs as required – primarily John Deere
-Develop and maintain good relationships with customers (internal and external), suppliers and vendors (including both Government and private sectors).
-People management: responsible for the organization and performance of a growing team of Aftersales sales staff– including both in field & warehousing activities.
-Daily planning of technician workshop activities to ensure efficient use of time to deliver high level of customer service.
-Daily motivation, coaching and developing strategies alongside the location team to help achieve Sales & Profitability targets for the location
-Leading by example with delivering a sales focus and exceptional service to customers.
-Being the leader for ensuring technicians fill in their Time Sheets, and preparing the data for measuring Productivity, Efficiency and Utilization of each technician for monthly review with the Operations Manager & Aftersales Manager
-Identifying appropriate training and staffing requirements to meet both existing and future needs.
-Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
-Preparation of operational and capital budgets as required and actively striving to meet targets.
-Ensuring customer service performance by all staff on site is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
-Optimizing spare parts stock levels, costs and availability for customers by regularly reviewing items of concern with the Parts Team.
-Stock Profiling for all equipment
-Working with the Parts Team to ensure the right parts are in the right place, at the right time.
-Efficient management and monitoring of stock holding KPI’s to ensure maximum stock turnover, customer order fill factors and minimum slow moving and Aged stock.
-Identification of materials, parts and equipment for purchase to achieve value for money.
-Succession planning of responsible workforce.
-Interact at a management level with all related departments to ensure seem-less flow for work performance and information is maintained at all times.
-Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls.
-Managing customer product support performance to support business growth.
-Actively solicit additional business for the After Sales department through developing strategies that suit the business model.
-Provide reports as required on workshop and warehouse including key issues
-Report monthly on overall P & L of the workshop
-Dealing directly with escalated or high profile customer issues.

  -Educated to bachelor degree level in Mechanical Engineering or similar.
-A minimum of 5 years of related experience.
-A track record in successfully delivering on Sales Targets / Customer Satisfaction
-Be technically diverse in Heavy Equipment knowledge.
-Knowledge of After Sales process and policy.
-Possess a very strong business acumen
-Highest level of business ethics.
-Excellent English (written and spoken)
-Fully conversant with Microsoft suite of products and fully computer literate.

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Contact Person

Recruitment Departement

Phone

023-883-488

Email

[email protected]

Website

Address

#27, St. 134, SangkatMittapheap, Khan 7 Makara, Phnom Penh
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Publish on:2016/09/28  Category:ការងារ
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