Customer Retaintion

Company

Cogetel Limited (ONLINE)

  

type

Private Limited Company

Industry

Telecommunication

employees

100-200

Location

Phnom Penh

Level

Middle

Term

Full Time

Year of Exp.

Function

Sales

Hiring

3

Industry

Telecommunication

Salary

Negotiable

Qualification

Bachelor Degree

Sex

Male

Language

English--
Good   

Age

20 ~ 30

Location

Phnom Penh;

Publish Date

Sep-15-2016

Closing Date

Oct-14-2016
  • Pro-Active to existing customer and best effort to customers termination
• Conduct welcome call to new connected customer to brief on billing cycle & payment, value added service & feature, and how to get support.
• Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.
• Call visit to existing customers and site visit to find out the customers’ satisfaction on ONLINE’s and offer a solution if needed.
• Get list few months alert before customer due contract end to review on service package compare to current market price by offer loyalty upgrade by quarterly.
• Dealing with customer through call, face to face who wish to terminate service either during or contract expired.
• Investigate the complaint and cooperate with Technical Support Team to offer the appropriate solution for problem customers
• To create / maintain excellent relationships with customers and with the specified persons and be able to tailor pitch the product according to their specifications.
• Comply with Sales process and mechanism of the company to ensure Business Professionalism &Integrity.
• Escalate customer requests for special privileges to manager for approval on a case to case basis.
• Perform other tasks assigned by line manager

  • BBA or other qualifications or specialized / skills / knowledge
• Strong knowledge of customer behavior and sale and marketing
• Strong team work and friendly
• Good interpersonal and communication skills
• Passion for sales and willing to work hard
• Good command of English or Chinese is an advantage.
• Computer literacy (Microsoft Office), internet and e-mail
• English and Khmer language

How to Apply:
Interested candidate, please submit CV and Covering Letter via email or office address below. Only shortlist candidates will be notified and contacted by phone for interview. The documents received will not be returned. Please do not attach any certificates if you apply via email.

Tel: 081 78 52 78/ 017 437 112/ 016 30 78 78
Email: [email protected]
Address: #60, Preah Monivong Boulevard, Phnom Penh, Cambodian
Website: www.online.com.kh

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Contact Person

HR & Admin Department

Phone

016 30 78 78/ 017 437 112/ 081 78 52 78

Email

[email protected]

Website

http://www.online.com.kh

Address

#60, Monivong BLvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh